2020 has been a year like no other – challenging yet transformational for the world of internal communications. In all the interviews I have done on internal communications this year, the impact of the pandemic is voiced repeatedly by practitioners and seasoned experts alike. From the agility displayed by internal communicators during the crisis to how culture is now […]
I was recently invited by a global telecom major to assess, assimilate and align how internal communications can be improved. The company expected a review of the current state of internal communications, a tactical exercise, and provide recommendations in a workshop. However, I insisted on going deeper and understanding the communication climate and culture better. Through focus groups and […]
Over the years, I have written on trends shaping the world of work and workplaces in relation to internal communications. In this post, I will share a few predictions that can empower internal communicators as they engage stakeholders and staff at work and beyond. – Due to the explosion of fake news and deep fake, staff are anxious and uncertain about the […]
