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In a recent post – ‘Why Does My Stakeholder Escalate Issues?’ we discussed the topic of expectation management. No stakeholder wants to put you in a spot, knowingly. But, when you don’t keep them posted on progress or can’t keep your word on an agreed plan, things can go out of hand. Managing escalations isn’t […]

Recently Reputation Today carried perspectives on internal communication and I am sharing the complete set of responses to the interview. Keen to hear your views. i)  Employee support can make or break turning a vision into a reality. How difficult is it aligning employees with the corporate vision? Gaining the commitment of employees is essential for […]

Giles is upset about what he is hearing. The stakeholder whom he works with has again escalated an issue to his manager. He finds it odd that despite all the hard work he does for the stakeholder ‘silly’ stuff gets forwarded on to his leader. He calls his friend, Sharon to share his situation and […]

Your objectives are a reflection of your commitment to the role and how much you value personal development. There are ‘official’ objectives you want to have and then there are real objectives that will make you a better person and professional. The choice is about the goals you set and the pursuit of excellence that […]

Vikram is a designer and works at Unbridled Limited, a start-up. He is upset with the ‘restrictions’ put by the brand guidelines at his organization. He discusses his frustration with his friend, Hanna, over a cup of coffee. Below is an excerpt from their conversation. I invite you to think about the situation and what […]

A lot goes on behind the scenes to get an organization’s CSR programming off the ground. Sorting your internal processes is as important as crafting your CSR strategy and plan. In India, with the 2% CSR mandate, organizations are expected to align internal teams and approaches to meet the evolving expectations of employees, management, partner NGOs and the communities. Mitigating […]

If you follow sport and watched your favourite cricketer in action – have you noticed how the bat follows through when the ball is hit to the boundary? Observed how the eyes trace the ball’s trajectory and that the head stays still? Likewise when a soccer player takes a free kick notice how the player […]

In a recent post – Shall We Give Freebies to Improve Our Sign-up Rates? I invited readers to help Dinesh think about his approach while encouraging participation on a learning platform. Ever looked closely at a product that offers a ‘freebie’? What did you perceive about its quality? Did you think there was something amiss? […]

Divya heads HR at Isle Management and is in discussion with her management team on their annual employee survey results. They are dismayed by what they read.  They invite their business leaders to decode the findings. Here is an excerpt from their conversation. I invite you to share your views on this case. Divya: “It […]

Communicating your organization’s social responsibilities is more than just an expectation. It is critical to the success of your organization’s credibility as a business. In this post I am sharing a few tips that can help you frame your CSR communication responsibly. Timely updates: Keeping your internal and external stakeholders posted about the rationale, progress […]